In this Privacy Statement, the terms “Starbucks”, “we,” and “us” refer to Starbucks Coffee Asia Pacific Limited, a wholly owned subsidiary of Starbucks Corporation (d/b/a Starbucks Coffee Company).
In order to provide our services to you, we may need to transfer and store the information we collect about you outside of Hong Kong. For more details, please refer to our Privacy Statement below. If you do not consent to the transfer of your information overseas, please do not create an account and/or submit your information.
As you use the Site, we collect certain information about you. The information we collect falls into two different categories: (1) information you give us and (2) information we collect from you automatically when you use the Site.
We collect information you give us when you use the Site. Some examples are when you visit our website, create a user profile, upload photos, information, comments to the Site, or participate in our challenge activities, workshops, and questionnaire and/or other survey. The information you give us may include your first or last name, username, password, contact information, demographics information, job title/position, photographs, and any other information you choose to give us via the website.
When you use the Site, we may collect information about the functionalities you use and how you use them. This information includes:
Device and Website Use Information – When you use a computer, tablet, smart phone or other device to access the Site, we may collect information about the device and how you use it.
This information may include the type of device, your operating system, your browser (for example, whether you used Internet Explorer, Firefox, Safari, Chrome or another browser), your internet service provider, your domain name, your internet protocol (IP) address, your device identifier (or UDID), the date and time that you accessed our service, the website that referred you to our website, the web pages you requested, and the date and time of those requests. To collect this information, we use cookies and similar technologies.
We may use the information we collect about you in a variety of ways, including: to process your registration and account with us on the Site (including but not limited to allocating points earned for certain activities, utilizing the suitable video source and time zone option as may be appropriate); to communicate with you; to conduct user-related statistical evaluation and record keeping; to perform aggregated analytics to improve the user and partner experience; to respond to your inquiries and requests for information; to maintain and improve the Site; to detect, prevent, or investigate security breaches or fraud; and to maintain appropriate records for internal administrative purposes.
We may share your information in the following circumstances:
When We Work Together – We may share the collected information between and among various Starbucks entities and their respective subsidiaries, and affiliated companies for proper management, analysis and decision making, and for use by those companies for the other purposes described in this Statement.
When We Work with Service Providers – We may share your information with service providers that provide us with support services such as applicant management, skills and background analysis, employment administration, and to communicate with you. We require the companies to refrain from collecting, using and disclosing your information except when they are performing work for us or when the disclosure of your information is required by law.
When We Work on Business Transactions – If we become involved with a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
When Sharing Helps Us Protect Lawful Interests – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, or safety of Starbucks or our customers or partners or other users of the Site.
When You Give Consent – We may share information about you with other companies if you give us permission or direct us to share the information.
When the Information Does Not Identify You – We may share your information in a way that does not directly identify you. For example, we may combine information about you with information about other people and share the combined information in a way that does not link your information to you.
When We Need to Publicize our Business and/or Services – We may share your information in a lawful manner with media outlets and/or press for advertising and/or publicity related purposes.
To Collect Information on How Our Websites and Services Are Used – We allow certain service providers to use the information collected on our websites and services to help us learn about our audience and how people use our websites. The companies that use this information for this purpose do not match the information to individual users. In other words, statistical information collected by third parties regarding website usage or performance is not matched or linked to you.
The information we collect about you may be transferred to, and stored at, a destination outside of Hong Kong. For the purposes of providing the Site and related services to you, we may transfer the information we collect about you outside of Hong Kong to our parent company Starbucks Corporation, our affiliates and subsidiaries, and/or our agents that provide support services to us (such as data and website hosts), who are situated in various countries, including without limitation, the United States of America, where there may not be in place data protection laws which are substantially similar to, or serve the same purposes as, the Personal Data (Privacy) Ordinance in Hong Kong. By using our services, you are consenting to such transfer of your information.
We and others may use a variety of technologies to collect information about your device and use of the Site and related services. These technologies include session cookies:
Cookies – Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit (“session cookies") or for a fixed period of time (“persistent cookies"). Cookies contain information that can later be read by a web server. Most web browsers automatically accept cookies, but you can change your browser settings to give you the choice to accept a cookie or reject cookies altogether. For more information about changing your browser settings, please see the section of this Statement titled, "Your Choices.”
Website Functionality – Some cookies (considered "strictly necessary") are required to allow you to access and use our websites. Without these cookies, our websites do not work properly.
Performance Monitoring – Some cookies (considered "performance" cookies) help us analyze and estimate traffic on our website. They show us how visitors interact with our website, whether there are any errors, which pages are not used often, which pages take a long time to load, which pages users tend to visit and in what order. These cookies do not collect any information that could identify you and are only used to help us improve how our website works and understand user interests.
User Convenience– Some cookies (considered "functionality" cookies) remember information to save you the trouble of entering information every time you visit or use a particular website . For example, a cookie may remember your username to save you time when you log in to your account.
By registering for an account on the Site, your email address will be provided to us for the purpose of communications.
Please note that if you opt out of receiving communications from us, you may do so by sending a request to the contacts under “Contact Us” at the end of this Privacy Statement. However, note we may still send you service communications such as emails about your account.
You can also make choices about the information we collect about you:
Location Information – When you use a smart phone or other mobile device to access our websites, we may collect information about your physical location only if (a) “location services" for the mobile application is enabled; or (b) the permissions in the mobile device allow communication of this information. If you do not want us to collect your location information, you can opt out of sharing this information by changing the relevant preferences and permissions in your mobile device.
Cookies –If you want to reject cookies, you must take action to select the appropriate settings in your browser. Each browser’s cookie control is a little different, but the most common browsers (Internet Explorer, Chrome, Firefox, and Safari) have a preference or option you can select so the browser notifies you if a site wants to set a cookie and typically provides an option to accept or reject the cookie before the cookie is set. If you choose to remove or reject cookies, it will affect many features or services on our websites. If you want to learn the correct way to modify your cookie settings, please use the Help menu in your browser. For additional information about cookies, including how to refuse cookies, please visit: www.allaboutcookies.org.
"Do Not Track" Technology – Some newer web browsers have a “Do Not Track" preference that transmits a “Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser “Do Not Track" signals.
You have the right to request access to information we hold about you. In such event, any such request must be in writing and provided to us at the email or postal addresses described in the “Contact Us " section below. A data access request (“DAR”) may be subject to a small fee to meet our costs in providing you with details of the information we hold about you. We will inform you what fee, if any, will be charged as soon as possible and in any event not later than forty (40) days after receiving your DAR.
You have the right to request correction of information we hold about you. In such event, any such request must be in writing and provided to us at the email or postal addresses described in the ‘Contact Us” section below. We will make every effort to promptly respond to your data correction request (“DCR”) within forty (40) calendar days of the receipt of your DCR, failing which we will promptly notify you the reasons for why we cannot comply with your DCR.
We will generally retain your information for as long as your account is active or as required by law or as needed to provide your requested services in accordance with this Statement.
The information you provide us is stored and processed on servers either owned by Starbucks or our respective service providers or their subcontractors located throughout the HKSAR , People’s Republic of China and the United States and other locations as may be determined from time to time by Starbucks or our respective service providers or their subcontractors (as may be applicable and in its sole discretion in each case), and upon your request we can provide you with the updated details in relation thereto.
Regardless of the company or person who processes your information and where it is processed, we will take steps to protect your information in accordance with applicable data protection laws and this Statement.
We protect your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information and have required our service providers to use technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. While both Starbucks and our service providers have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure.
We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us as described in the “Contact Us” section, below.
This Statement went into effect on the date noted at the top of this webpage. We may update this Statement from time to time. If we make material changes, we will post the updated Statement on this page and change the date at the top of this webpage. We encourage you to look for updates and changes to this Statement by checking this date at the top of this webpage. We will notify you of any modifications to this Statement that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.
Any dispute arising from this Privacy Statement shall be resolved exclusively in the courts of the Hong Kong Special Administrative Region of the People’s Republic of China (“HKSAR”). Starbucks makes no representation that materials in this site are appropriate or available for use in other locations. If you access this site from outside the HKSAR, be advised that this site may contain references to products and services that are not available or prohibited in your country.
We welcome your questions, comments, and concerns about privacy. You can contact our Coffee & Partner Engagement team at cpecap@starbucks.com or by postal mail at Starbucks Coffee Asia Pacific Limited, Partner Resources Team, 12th Floor, BEA Tower, MC5, 418 Kwun Tong Road, Kwun Tong, Hong Kong.
Last Updated: September 2022
